Return & Refund Policy

Last updated: October 21, 2026

Thank you for shopping with Backwoods Thrifter! We appreciate your support and want you to be happy with your purchase.

Because our merchandise is printed or produced specifically for each order, our return and refund policy is a little different from that of a traditional retail store. Please review the information below before purchasing.

Made-to-Order Products

All Backwoods Thrifter merchandise is made to order through our fulfillment partner.

Because production begins specifically for your purchase, we generally do not accept returns or exchanges for:

• Changing your mind after placing or receiving an order

• Ordering the wrong size or color

• Selecting the wrong product or variant

• Personal preferences regarding fit, style, or appearance when the product matches its description

Please review product descriptions, colors, sizing information, and your shipping details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost.

To help us resolve your concern, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem

Please do not discard the affected product until your claim has been reviewed.

For verified manufacturing errors or incorrect products, customers generally will not need to return the original item.

Lost or Missing Packages

If your package has not arrived, please contact us so we can investigate.

For packages that appear to be lost in transit, please report the issue within 30 days of the estimated delivery date.

If a shipment is confirmed lost, we will work to arrange an appropriate replacement or refund.

If tracking shows your package as delivered but you cannot locate it, please check your delivery location, household members, and carrier information before contacting us. We will review these situations individually.

Order Cancellations and Changes

Because our products are made to order, we begin processing orders promptly.

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request, but cancellations or changes cannot be guaranteed once an order has entered production.

If we confirm that an order can be canceled before production begins, we will arrange a refund.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately. We may be able to correct the address before fulfillment or shipment, but changes are not guaranteed.

Orders returned, delayed, or lost because of an incorrect or incomplete address provided at checkout may require additional shipping charges for reshipment.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

We aim to process approved refunds promptly. The time it takes for funds to appear in your account depends on your bank or payment provider.

If you have not received an approved refund within 10 business days after confirmation that it was issued, please contact us.

Return Shipping

Please do not mail merchandise back without contacting us first.

Most qualifying claims involving defective, damaged, or incorrectly produced merchandise can be resolved using photographs without requiring the item to be returned.

If a physical return is necessary, we will provide instructions and explain any applicable shipping arrangements before you send anything.

Contact Us

If something isn't right with your order, we want to help.

Please contact Backwoods Thrifter through the contact form on our website:

https://backwoodsthrifter.com

Include your order number and a brief explanation of your concern.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that cannot legally be waived under applicable consumer-protection laws.

Where applicable law provides additional rights concerning defective, misdescribed, undelivered, or other qualifying goods, those rights will apply regardless of the general limitations described above.